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Phila S

1 reviews | Active since Aug 2016

25 Oct 2017, 14:42

Cancellation of request

Good afternoon

I was called by some lady about three months ago to upgrade my handset. Three months later i still do not have the handset. I called them and requested that they cancel the request and I will go into my nearest MTN store and I will do the upgrade from there. I spoke to Ernest twice and he told me that he will escalate the matter. I called again today and spoke to Siphokazi who told me that she is escalating the matter.

I am tired of their escalations and I WANT THIS THING CANCELLED!!! NOW!!!

0
Replies (13)
Digicall
Digicall's reply25 Oct 2017, 15:03
Official

Good Day,

Kindly provide us with your ID and or MTN account number in order for us to assist.

Regards,
Customer Service
***

Digicall
Digicall's reply25 Oct 2017, 15:03
Official

Good Day,

Kindly provide us with your ID and or MTN account number in order for us to assist.

Regards,
Customer Service
***

Digicall
Digicall's reply25 Oct 2017, 15:26
Official

Good Day,

Thank you for responding.
One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

PS
Phila S's update26 Oct 2017, 12:35
Reviewer Update
I was called by a representative of Summer Mobile yesterday to tell me that the upgrade request was cancelled. I called Summer Mobile again on 26 October 2017 and spoke to Kate who confirmed for me that this thing is still not cancelled!!! What's supposed to happen before this thing is cancelled? Am I supposed to open up a case of ***** against Summer Mobile???
Digicall
Digicall's reply26 Oct 2017, 12:52
Official

Good Day,

Thank you for responding again alerting us that your query has not been resolved.
One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

PS
Phila S's update01 Nov 2017, 09:37
Reviewer Update
I called Summer Mobile again this morning 1 November 2017... GUESS WHAT!!!??? THE REQUEST IS STILL NOT CANCELLED!!! I am going to contact my attorneys. Summer Mobile will be liable for the legal costs. This is ***** and I don't know if they are hoping that I would give up and let them continue taking my money from me.
Digicall
Digicall's reply01 Nov 2017, 16:30
Official

Good Day,

Thank you for responding again alerting us that your query has not been resolved we would like to apologise for any inconvenience caused.
One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
***

PS
Phila S's update02 Nov 2017, 16:30
Reviewer Update
Yesterday I was called by some gentleman by the name of Vincent who has been promising me on numerous occasions that this thing will be cancelled. Again when he called he confirmed that the request is still not cancelled, he apologises and he understands my frustration. How condescending!!! He promised that this thing would be cancelled and he calls me to tell me that HE UNDERSTANDS MY FRUSTRATIONS!!! I called them again today, only to speak to VINCENT AGAIN!!! He tells me that he has tried to call me in the morning. When I call again, he confirms that the REQUEST IS STILL NOT CANCELLED!!! My humble request is that Summer Mobile must stop calling me. They must just send me a notification telling me that the upgrade request is cancelled. They have no business calling me because they cannot do their job.
Digicall
Digicall's reply03 Nov 2017, 07:30
Official

Good Morning,

We would like to apologise for any inconvenienced caused as we don't have access to cancel the upgrade done on your account such request we need to escalate via email to MTN Channel Support once your request has been processed we will notify you immediately.

Regards,
Customer Service @ Summer Mobile
***

PS
Phila S's update06 Nov 2017, 09:56
Reviewer Update
Once again I have called Summer Mobile and the request is still not cancelled!!! This condescending behavior from you guys is straight up appalling. buying time while still chowing my money for a phone I do not have. Being sent from pillar to post. One moment I am promised that the request is being cancelled, the next moment I am being told that this thing is being escalated via email to MTN Channel Support... What nonsense and sort of witchcraft is happening here? Why is Summer Mobile issuing upgrades they cannot cancel? What is going on here????
Digicall
Digicall's reply06 Nov 2017, 10:00
Official

Good Day,


Thank you for responding again alerting us that your query has not been resolved we would like to apologise for any inconvenience caused.
One of our agents will be in contact with you shortly.


Regards,
Customer Service @ Summer Mobile
***

PS
Phila S's update13 Nov 2017, 10:43
Reviewer Update
I called Summer Mobile again today 13 November 2017. Spoke to John and I was told that the request is still not cancelled. I AM DONE!!! Its been a lovely and very frustrating journey. ******. **********. ***********. I thought that I would just cancel the upgrade and continue with the upgrade myself in store. It was a very tall order on my behalf. I apologise. JUST CANCEL MY CONTRACT!!!
PS
Phila S's update13 Nov 2017, 10:45
Reviewer Update
One other thing... I do not want any Summer Mobile Agent calling do yourself a VERY BIG FAVOUR!!! DO NOT CALL ME! I just want to have this contract cancelled. I AM ENOUGH WITH THE BAD SERVICE, Being posted from pillar to post. No one wants to take responsibility for this mess. I am done with MTN!