Bridge if contract

<p>I WS contact by a consultant on Sep 2015 for a 24 month contract to have a tablet and receive 500MG on the 1st of every month. My payments have been going off for last 20 months until the 25th May 2017 the debit went off, around 10h00am my number was then suspended. I called Ismart to find out the reason why the line was suspended. I was told by a consultant is that i only have 4 months left of the contract and my number was send to Vodacom to divert the cell now to pre-paid. I asked how and why was this was done with out any form of notification and no proper answer was given as to why? I eventually got to a Vodacom store to get the line activated, then the data was off. I called Ismart back again on the 29th May 2017 and Ryan from customer service told me that he will send through a request for the data to be loaded. The 2nd June still no data was loaded on my account. I called back again and a consultant said that the account was send through and it will be loaded. Eventually after numerous calls made I was still without an answer to my data. I called my bank and asked them to reverse the payment because they had already bridge the contract. After the payment was reverse I have been receiving calls daily from Ismart because the payment was reversed. So I called them back spoke to Zolani who's is the team leader and asked him that I am requesting the voice recording of the initial telephone contact. Because the contact was for 24months and my data will be loaded on the 1st of every month. Now Brian said to me that I will only get my data around the 20th or 25th because my account was only activated to pre-paid on the 25th. I explained to him that it was not my choice for the account to change to pre-paid it was all done by Ismart without notification. So they have bridge the contract on 2 levels.</p>