1 reviews | Active since Jul 2016

01 Aug 2016, 14:30

BREACH OF PROMISE

<p>Having reported the case of Ismart , Ms Mariana redressed me and in her redress she promised to give me 500 data bundles that I was disadvantaged with. this was to be done on the 22nd of July. having not received those bundles as per her promise , I called her again and she informed me that they were loaded on the 19th but she will make a follow up. Since then the said bundles were still not loaded. When I called today at 16H25 I was informed that she has left already and no one can attend to my matter. Ismart is really running its business badly and has got broken promises.</p>

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Replies (1)
Digicall
Digicall's reply02 Aug 2016, 14:46
Official

Good day Edgar,

As discussed via telecom, I have followed up with regards to the request for the additional allocation to your account.

As mentioned i have sent through the request and all accounts have been recharged. I am awaiting on the confirmation of recharge on your account.

Apologies for the frustration this has caused you.

Kind Regards

Marriana Bosch

Customer Service Manager