BREACH OF PROMISE
<p>Having reported the case of Ismart , Ms Mariana redressed me and in her redress she promised to give me 500 data bundles that I was disadvantaged with. this was to be done on the 22nd of July. having not received those bundles as per her promise , I called her again and she informed me that they were loaded on the 19th but she will make a follow up. Since then the said bundles were still not loaded. When I called today at 16H25 I was informed that she has left already and no one can attend to my matter. Ismart is really running its business badly and has got broken promises.</p>
Good day Edgar,
As discussed via telecom, I have followed up with regards to the request for the additional allocation to your account.
As mentioned i have sent through the request and all accounts have been recharged. I am awaiting on the confirmation of recharge on your account.
Apologies for the frustration this has caused you.
Kind Regards
Marriana Bosch
Customer Service Manager
Good day Edgar,
As discussed via telecom, I have followed up with regards to the request for the additional allocation to your account.
As mentioned i have sent through the request and all accounts have been recharged. I am awaiting on the confirmation of recharge on your account.
Apologies for the frustration this has caused you.
Kind Regards
Marriana Bosch
Customer Service Manager
