Breach of contract

<p>I have been subscribed to iSmart mobile for 23 months now and my contract will be running out at the end of November. I did not receive any airtime in October and when I queried it, was advised by Meagan Lackay that '</p> <p>The network MTN allocations date is on the 17th of each month.' I explained that my airtime comes through between the 7th and 9th of each month and received this reply '</p> <p>I have questioned this with the network MTN and they are busy investigating your query and will provide me with feedback within 48-72 business hours.' Needless to say I am still waiting for my airtime (which I have paid for and not received). Calls to iSmart get cut off which is most irritating and it takes hours for them to respond to an email. Do I contact Legalwise or is someone going to resolve this?</p> <p> </p>