TM
Thapelo M
1 reviews | Active since Feb 2019
28 Mar 2019, 07:27
Bank ******s...
After complaining for months with Ismart for an unauthorized debit order, I received a confirmation letter in February from them that they will no longer debit my account. Shockingly since then I got debited again on the 23th of March so I brought it under their attention. The response was they are looking into the matter but instead they debited again on the 28th of March. They are deliberately *****ing from me. I'm going to the police station today 28 of March to open a case of them against Ismart...
Helpful (0)
Replies (6)0
Replies (6)
Digicall's replyOfficial
28 Mar 2019, 09:55 Good Day Thapelo,
I am busy looking into this with the data department i will contact you with feedback.
We apologize for the inconvenience this has caused.
Kind Regards,
Kayla
I am busy looking into this with the data department i will contact you with feedback.
We apologize for the inconvenience this has caused.
Kind Regards,
Kayla
Best regards,
Digicall's reply28 Mar 2019, 09:55
Official
Good Day Thapelo,
I am busy looking into this with the data department i will contact you with feedback.
We apologize for the inconvenience this has caused.
Kind Regards,
Kayla
I am busy looking into this with the data department i will contact you with feedback.
We apologize for the inconvenience this has caused.
Kind Regards,
Kayla
Best regards,
TM
Thapelo M's updateReviewer Update
04 Apr 2019, 09:57Good Kayla,
I'm still waiting for your feed back since 28 March as to why you, your fellow colleagues and company still keep *****ing money from my bank account?
TM
Thapelo M's update04 Apr 2019, 09:57
Reviewer Update
Good Kayla,
I'm still waiting for your feed back since 28 March as to why you, your fellow colleagues and company still keep *****ing money from my bank account?
Digicall's replyOfficial
04 Apr 2019, 11:04Good Day Thapelo,
We have looked into this and we have found that this has been an automated promissory that has been loaded and can assure that no more debits will be going off your account as we will be checking this on a monthly basis.
This has also been escalated to management to do further investigations.
Kind Regards,
KAYLA
We have looked into this and we have found that this has been an automated promissory that has been loaded and can assure that no more debits will be going off your account as we will be checking this on a monthly basis.
This has also been escalated to management to do further investigations.
Kind Regards,
KAYLA
Best regards,
Digicall's reply04 Apr 2019, 11:04
Official
Good Day Thapelo,
We have looked into this and we have found that this has been an automated promissory that has been loaded and can assure that no more debits will be going off your account as we will be checking this on a monthly basis.
This has also been escalated to management to do further investigations.
Kind Regards,
KAYLA
We have looked into this and we have found that this has been an automated promissory that has been loaded and can assure that no more debits will be going off your account as we will be checking this on a monthly basis.
This has also been escalated to management to do further investigations.
Kind Regards,
KAYLA
Best regards,
TM
Thapelo M's updateReviewer Update
04 Apr 2019, 11:23Hi Kayla,
It's an automated promissory loaded on your system by who? I've never had a contract with Ismart in a first place, can you please mail me your apology and a confirmation as you are stating that my account will no longer be debited from the end of April 2019.
I want this apology send to my personal email address...
TM
Thapelo M's update04 Apr 2019, 11:23
Reviewer Update
Hi Kayla,
It's an automated promissory loaded on your system by who? I've never had a contract with Ismart in a first place, can you please mail me your apology and a confirmation as you are stating that my account will no longer be debited from the end of April 2019.
I want this apology send to my personal email address...
TM
Thapelo M's updateReviewer Update
03 May 2019, 09:00Hi Kayla,
I'm so angry and frustrated by what is happening regarding your company's mistakes and the handling of this ********** contract. I got a call from Nimble debt collectors ********** that you guys have handed me over for non payments of my account. Can you please sort out this nonsense because you guys have damaged my credit profile for a contract I've never had. I'm so sick and tired of you guys....
TM
Thapelo M's update03 May 2019, 09:00
Reviewer Update
Hi Kayla,
I'm so angry and frustrated by what is happening regarding your company's mistakes and the handling of this ********** contract. I got a call from Nimble debt collectors ********** that you guys have handed me over for non payments of my account. Can you please sort out this nonsense because you guys have damaged my credit profile for a contract I've never had. I'm so sick and tired of you guys....
TM
Thapelo M's updateReviewer Update
03 May 2019, 09:00Hi Kayla,
I'm so angry and frustrated by what is happening regarding your company's mistakes and the handling of this ********** contract. I got a call from Nimble debt collectors ********** that you guys have handed me over for non payments of my account. Can you please sort out this nonsense because you guys have damaged my credit profile for a contract I've never had. I'm so sick and tired of you guys....
TM
Thapelo M's update03 May 2019, 09:00
Reviewer Update
Hi Kayla,
I'm so angry and frustrated by what is happening regarding your company's mistakes and the handling of this ********** contract. I got a call from Nimble debt collectors ********** that you guys have handed me over for non payments of my account. Can you please sort out this nonsense because you guys have damaged my credit profile for a contract I've never had. I'm so sick and tired of you guys....