Bad service Misleading clients

<p>Good day, 4 weeks ago an agent contact me regarding a contract Samsung Z2 - HE INFORMED ME THAT THE PHONE IS DUAL SIM/ after i received the phone i saw that there was only one sim input, ive contacted the client service department and all they could say is that they will call me back. almost 3 day later i sent an email to a lady Mary, who kindly assisted me, i then informed her what the sales agent said this was her response.. Kindly note when the agent advised you it’s a “Dual Sim”, it does not mean the phone itself is a dual phone but means the contract Sim Card that you have received with your package can be divided into two sim cards, meaning you can pop the sim in the middle and have an option of either using a Micro-sim or using the full/normal sim (Mini-Sim) depending on the phone that you have. That is what they mean by “Dual-Sim”. i then informed her that i worked in the mobile industry for years and i even contact VODACOM ans sumsung regarding this, i even googled the phone and its 2 sim card inputs. The lady informed me as from date Monday, June 26, 2017 they will listen to the voice recording and contact me back, i sent her again an email on the 30 June 2017 still no feedback. kindly advise as i will take this matter to the news papers.</p>