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Sarah L

1 reviews | Active since Jul 2018

17 Jul 2018, 12:10

Bad Service and No communication

They have debited my bank account last month but still haven't received any data or airtime, I have e-mailed them everyday for three weeks for them to collect the phone because they are breached the contract, they have rep**** twice, now you hear nothing from them and still haven't collected the phone or reversed my money, and now it is time for them to debit again and still nothing happing, someone needs to resolve the problem

0
Replies (3)
Digicall
Digicall's reply17 Jul 2018, 13:47
Official

Hi Sarah,

Thank you for for your time again.

As previously discussed, please note as per our network all your allocations on your line have been allocated since contract started. Also, please note all SmartMobile allocations carry over for 30 days and if not used within the 30 days, they fall away in order for the next allocations to be loaded/allocated.

Trust this is in order.

Kind regards,

Sabi

Customer Service Representative

SL
Sarah L's update17 Jul 2018, 13:55
Reviewer Update
so please show me where on my phone is the airtime and data, I have checked everyday and there has been no airtime or data loaded, I can send pictures, so please someone needs to sort out the problem this has been since last month the 15th, I agree the data not used must fall away, but I have paid and didn't receive any data or airtime on the 15th June when my phone was delivered, so explain now what I pay R295 for really
SL
Sarah L's update17 Jul 2018, 13:57
Reviewer Update
so can someone collect the phone and reverse my money from last month, because no airtime was loaded for last month and still it is the 17th July and still no airtime or data loaded, reverse my money