Bad service

Good Day

I have received the below sms on the 16/10/2019 at 16:31 pm.On the 17/10/2019 at 9:27am i contact the call center advising that they need to cancel the delivery due to affordability and the consultant told me that i will be charged a fee of R495 for cancellation. This is a total ripoff for something you haven't received.

Dear Ms Smith, SmartMobile will deliver your package within the next 3-5 working days. Please have your bank card ready as the courier driver will need to swipe your bank card on a speed point device and you will be required to enter your PIN number. This procedure is purely to activate your debit order with "SmartMobile", and NO FUNDS will be deducted from your account when swiping your card. The bank card presented must be the card linked to the account number you provided SmartMobile for your debit order. If the card does not match the account number, we will not be able to complete your delivery.If you intend on returning the package to us, you will be liable for a R495.00 wasted cost charge. If the seal on the device packaging is opened, additional charges will be incurred. Queries: ***