SH
Sandile H
1 reviews | Active since Oct 2018
17 Jun 2020, 09:59
Bad service
I was double debited and called in last Tuesday the 10/06/2020 to request a refund. The lady that I spoke to assure me that an email was sent to Finance requesting for refund. Today when I called I was advised that no request for refund was done. Can someone please get in touch with me as I've sent emails and went on your website with no luck.
Helpful (0)
Replies (4)0
Replies (4)
Digicall's replyOfficial
17 Jun 2020, 10:17 Good day, Sandile,
Please accept our sincerest apologies for this experience and thank you for taking the time to bring these incidents to our attention,
I am currently working on your query to have it resolved as soon as possible,
We do appreciate your time and patience while we resolve it.
I will provide feedback once done
Kind regards
ISmart Team
Please accept our sincerest apologies for this experience and thank you for taking the time to bring these incidents to our attention,
I am currently working on your query to have it resolved as soon as possible,
We do appreciate your time and patience while we resolve it.
I will provide feedback once done
Kind regards
ISmart Team
Digicall's reply17 Jun 2020, 10:17
Official
Good day, Sandile,
Please accept our sincerest apologies for this experience and thank you for taking the time to bring these incidents to our attention,
I am currently working on your query to have it resolved as soon as possible,
We do appreciate your time and patience while we resolve it.
I will provide feedback once done
Kind regards
ISmart Team
Please accept our sincerest apologies for this experience and thank you for taking the time to bring these incidents to our attention,
I am currently working on your query to have it resolved as soon as possible,
We do appreciate your time and patience while we resolve it.
I will provide feedback once done
Kind regards
ISmart Team
Digicall's replyOfficial
17 Jun 2020, 10:40 Good day, Sandile,
Please accept our sincerest apologies once again,
I am currently working on your query to have it resolved as soon as possible,
I have sent you an email after I could not get hold of you, the email explains our action taken and the estimated time for payment.
Thank you for allowing us to resolve this incident.
Kind regards
ISmart Team
Please accept our sincerest apologies once again,
I am currently working on your query to have it resolved as soon as possible,
I have sent you an email after I could not get hold of you, the email explains our action taken and the estimated time for payment.
Thank you for allowing us to resolve this incident.
Kind regards
ISmart Team
Digicall's reply17 Jun 2020, 10:40
Official
Good day, Sandile,
Please accept our sincerest apologies once again,
I am currently working on your query to have it resolved as soon as possible,
I have sent you an email after I could not get hold of you, the email explains our action taken and the estimated time for payment.
Thank you for allowing us to resolve this incident.
Kind regards
ISmart Team
Please accept our sincerest apologies once again,
I am currently working on your query to have it resolved as soon as possible,
I have sent you an email after I could not get hold of you, the email explains our action taken and the estimated time for payment.
Thank you for allowing us to resolve this incident.
Kind regards
ISmart Team
SH
Sandile H's updateReviewer Update
17 Jun 2020, 10:52Thank you Cyril, your company needs more competent and efficient employees like you.
SH
Sandile H's update17 Jun 2020, 10:52
Reviewer Update
Thank you Cyril, your company needs more competent and efficient employees like you.
Digicall's replyOfficial
17 Jun 2020, 10:57Thank you Sandile for the vote of confidence, Much appreciated.
Digicall's reply17 Jun 2020, 10:57
Official
Thank you Sandile for the vote of confidence, Much appreciated.