Bad Service

On the of 16th Feb 2018 while I was on route to work, someone drove into the back of my vehicle, to date no payment has been made.

I phoned my insurer (Auto and General) the day it happened and they advised that I go see their assesor, not knowing that this will cause major havoc.

They evidently sent a letter of demand to Digicall causing major confusion. I had to get a letter from my insurer stating I wasn’t going to claim via them as it was 3rd party. Which was done twice, finally that was all sorted.

Three quotations where sent prior to that for the damages to my car, as requested by Digicall.

It was finally all approved less than 2 weeks ago.

This morning I received an email saying that no approval was made due to the fact that my insurer quoted less.

I had to get the quote from my assessor (Auto & General) and send it to Digicall to figure out why there was a huge price difference.

Now my quotations were to replace my bumper and my insurer quoted to repair it. I don’t want it fixed, I want it replaced. I didn’t drive into myself.

This is now the 7th week and we are no further than where we started.

I would like this sorted out this week.