1 reviews | Active since Jan 2011

18 Aug 2017, 06:59

Bad service

Item: Digicall
Rating: 1
Author: marcia E

So i manage to RICA my sim card on my own since ismart decided not to help me then they decided not to sespend my phone but they have already collected they money out of my account this morning i have not been able to use my phone for 4 weeks i keep calling the call centre and they are not really keen to help, i have never in my life experience such bad service

Helpful (0)

Replies (6)

Digicall's replyOfficial

18 Aug 2017, 07:43

Hi Marcia,

Thank you again for your time.

Your query is being looked into as per our conversation, and I will provide feedback to you before the end of the business day.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply18 Aug 2017, 07:43

Official

Hi Marcia,

Thank you again for your time.

Your query is being looked into as per our conversation, and I will provide feedback to you before the end of the business day.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's replyOfficial

18 Aug 2017, 07:59

Hi Marcia,

Thank you for your time.

Your new sim card has been successfully ordered and will be delivered to you within 3-5 working days.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply18 Aug 2017, 07:59

Official

Hi Marcia,

Thank you for your time.

Your new sim card has been successfully ordered and will be delivered to you within 3-5 working days.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

marcia E's updateReviewer Update

13 Sept 2017, 10:02

Good day New sim card that was send is till not working, can anyone anyone please help me this has been going on for to long and i have to call everyday for feedback but no one gets back to me

marcia E's update13 Sept 2017, 10:02

Reviewer Update

Good day New sim card that was send is till not working, can anyone anyone please help me this has been going on for to long and i have to call everyday for feedback but no one gets back to me

Digicall's replyOfficial

13 Sept 2017, 10:17

Hi Marcia,

Thank you again for your time.

Apologies for all the inconvenience that may have been caused regarding this matter.

I will discuss the best alternative option further with management, in order for you to be able to have a better service and to also receive your data allocation monthly.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply13 Sept 2017, 10:17

Official

Hi Marcia,

Thank you again for your time.

Apologies for all the inconvenience that may have been caused regarding this matter.

I will discuss the best alternative option further with management, in order for you to be able to have a better service and to also receive your data allocation monthly.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

marcia E's updateReviewer Update

14 Sept 2017, 08:30

Good day I got another SIM card yesterday, this one is working and the date has been loaded, thank you very much for your help, i hope this sim card will work, thank you again Sabi

marcia E's update14 Sept 2017, 08:30

Reviewer Update

Good day I got another SIM card yesterday, this one is working and the date has been loaded, thank you very much for your help, i hope this sim card will work, thank you again Sabi

Digicall's replyOfficial

14 Sept 2017, 08:52

Hi Marcia,

Thank you for advising of the above and I'm glad you have received your new sim. Feel free to advise further should you experience or have any issues with your new sim card.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall's reply14 Sept 2017, 08:52

Official

Hi Marcia,

Thank you for advising of the above and I'm glad you have received your new sim. Feel free to advise further should you experience or have any issues with your new sim card.

Kind Regards,

Sabi

Customer Service Representative

Best regards,