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george M

1 reviews | Active since Mar 2017

07 Mar 2017, 17:25

Bad service

<p>Phoned last year. Renewed my contract last year. Thought I renewed my contract with MTN direct only to discover it was summer mobile. Booked my phone in at MTN direct store. Got a COL number for phone to be replaced. Giving me the run around for the last 2 weeks. Phoning MTN didn't even help. Even visiting an MTN direct store didn't help. Now I'm stuck without a phone with no resolution in sight. I regret ever doing business with summer mobile. How can MTN do business with such a company. Where does the problem lie with MTN or summer mobile. Just another customer? Just another number amongst thousand of customers without any meaningful resolutions and empty promises</p>

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Replies (1)
Digicall
Digicall's reply08 Mar 2017, 08:26
Official

Good Morning,

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
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