1 reviews | Active since Feb 2017

27 Feb 2017, 16:16

Bad service

<p>I was phoned by somebody, only to find out it's someone from Summer Mobile, after phoning the numerous times they insisted I raise my query with MTN because the affiliated to MTN and can't help me. I was under the impression that I upgrade to a 50 gig package only to find out that I was offered a package with a phone upgrade and not a package. Totally disappointed when I phone MTN they say I have to lodge my complaint to summer mobile because they can't help me. Drove to MTN in Richards Bay and was told the same thing. This happened after I phoned the call centre to do a sim activation and a sim swop which was not done after 3 days I had to go to a Durban branch and the guy was so helpful and did all this while sitting with him.</p> <p> </p> <p>Totally disappointed!!!</p>

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Replies (1)
Digicall
Digicall's reply01 Mar 2017, 13:41
Official

Good Day

Thank you for your message alerting us to the problem you have been having with your Summer Mobile MTN package.
Our aim is to resolve your enquiry as soon as possible. One of our agents will be in contact with you shortly.

Regards,
Customer Service @ Summer Mobile
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