RG
Roeline G
1 reviews | Active since Feb 2018
05 Feb 2018, 09:18
Bad products
Signed a contract with them less than month ago 11.01.18. Got the phone. 04.02.18 Phone froze. Phoned them 05.02.18 consultants did not want to answer some on my questions. Phone needs to go in for repairs which will take between 21-31 working days. This is insane!! Won't recommend them to anyone.
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Replies (2)
Digicall's replyOfficial
05 Feb 2018, 09:39Hi Roeline,
Thank you for your time and understanding.
Your handset will be collected to be accessed by our suppliers shortly as discussed. Have a great day further.
Kind Regards,
Sabi
Customer Service Representative.
Best regards,
Digicall's reply05 Feb 2018, 09:39
Official
Hi Roeline,
Thank you for your time and understanding.
Your handset will be collected to be accessed by our suppliers shortly as discussed. Have a great day further.
Kind Regards,
Sabi
Customer Service Representative.
Best regards,
RG
Roeline G's updateReviewer Update
12 Feb 2018, 10:22After my post, I-Smart contacted me. Arranged for phone to be collected on Tuesday. Got to G-Force on Wednesday. Lady of G-Force phoned me. Promised me they will prioritise my phone. Phone will leave to factory for repairs on Thursday. Will have an answer on Monday. She will contact me on Monday. I phoned just now. Lady has got a different story. Phone will only be collected tomorrow. They are in Woodmead and the factory in Sandton... I mean really???? Cannot tell me when she'll have an answer. Only maybe next week Monday!!. Pathetic service and the lady wants to get ****y with me and tell me all sorts of excuses!! I am frustrated and absolutely angry!!!!
RG
Roeline G's update12 Feb 2018, 10:22
Reviewer Update
After my post, I-Smart contacted me. Arranged for phone to be collected on Tuesday. Got to G-Force on Wednesday. Lady of G-Force phoned me. Promised me they will prioritise my phone. Phone will leave to factory for repairs on Thursday. Will have an answer on Monday. She will contact me on Monday. I phoned just now. Lady has got a different story. Phone will only be collected tomorrow. They are in Woodmead and the factory in Sandton... I mean really???? Cannot tell me when she'll have an answer. Only maybe next week Monday!!. Pathetic service and the lady wants to get ****y with me and tell me all sorts of excuses!! I am frustrated and absolutely angry!!!!