BG
Bernalee G

1 reviews | Active since Aug 2018

11 Apr 2019, 17:01

Bad client service

I’ve been receiving a lot of calls from ismart regarding a new cellphone. I did tell the consultant that Im not interested in this.

Regardless of the fact that I’m not interested they kept on contacting me.

On 11-04-2019 at 16:29 a lady contacted me, I asked her to remove my number because I am not interested. This consultant started shouting at me over the phone, she did not even give me a chance to talk to her because she was so hysteric.

This was one of iSmart consultants that phoned me, I did not phone them!

I am so shocked in the way they treat their clients! I hope that their calls get recorded because someone that treats clients like that is not an asset to the company!

I want to report this lady!

I would also like to receive feedback regarding this!

0
Replies (1)
Digicall
Digicall's reply12 Apr 2019, 09:21
Official
Good day Bernalee, 

I would like to apologize for the way you have been treated i have escalated the above to management and agent will be dealt with. I have sent a request for your number to be removed from our data base.

Kind Regards, 
Kayla 

Best regards,