VS
VENITA S
1 reviews | Active since Aug 2016
03 Oct 2019, 10:40
BAD BAD SERVICE ISMART
I got a cellphone contract Aug 2018, from the 1st day the phone didn't work. I send it back, they kept it for 2 months and it was sent to me again saying there isn't a problem. Now 14 months later, the phone has to charge up to 8 times a day, I called now and I was told the warranty expired two months ago, how very convenient and if I want to have it fixed it will be for my account. I m still layable for this contract up to JULY 2020.
I will now go and see a lawyer.
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Digicall's replyOfficial
08 Oct 2019, 13:04Good day Venita,
We do apologize for any inconvenience caused, the warranty for a 24-month contract is only 12 months, therefore, the agent advised that the warranty has ended.
We can arrange collection for the device to be repaired at your own cost once again we do apologize for the inconvenience.
Kind Regards,
The Smartmobile Team
We do apologize for any inconvenience caused, the warranty for a 24-month contract is only 12 months, therefore, the agent advised that the warranty has ended.
We can arrange collection for the device to be repaired at your own cost once again we do apologize for the inconvenience.
Kind Regards,
The Smartmobile Team
Digicall's reply08 Oct 2019, 13:04
Official
Good day Venita,
We do apologize for any inconvenience caused, the warranty for a 24-month contract is only 12 months, therefore, the agent advised that the warranty has ended.
We can arrange collection for the device to be repaired at your own cost once again we do apologize for the inconvenience.
Kind Regards,
The Smartmobile Team
We do apologize for any inconvenience caused, the warranty for a 24-month contract is only 12 months, therefore, the agent advised that the warranty has ended.
We can arrange collection for the device to be repaired at your own cost once again we do apologize for the inconvenience.
Kind Regards,
The Smartmobile Team