mE
marcia E

1 reviews | Active since Jan 2011

03 Sept 2018, 10:34

Bad Bad Service

Bad service

i have been having problems since the beginning of June 2018 still my airtime has not been loaded and we in September 2018 now i have still not gotten my past due airtime for the past to months but i have paid my account in full. It is sad that i had to experience this service when i have never missed a payments or installment before

0
Replies (3)
Digicall
Digicall's reply03 Sept 2018, 11:08
Official

Hi Marcia,

I have tried reaching you today without any success.

I have however emailed you via email provided, regarding the above query and also advised a way forward.

I will await your response.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall
Digicall's reply03 Sept 2018, 11:16
Official

Hi Marcia,

Thank you again for your time.

Your request has been escalated as discussed, and feedback will be provided to you before end of business day.

Kind Regards,

Sabi

Customer Service Representative

Best regards,

Digicall
Digicall's reply03 Sept 2018, 15:08
Official

Hi Marcia,

Thank you again for your time.

Your 2 months manual allocations where successfully loaded on your line as discussed in the month of July already.

Feel free to contact us on ***or email us on *** should you have any further queries.

Kind Regards,

Sabi

Customer Service Representative

Best regards,