AUTO & GENERAL
<p>ON THE 4th OCTOBER WE HAD WATER DAMAGE. ASSESSOE ONLY ARRIVED ON MONDAY 10 OCTOBER 2016 TO ASSESS DAMAGE. WE HAVE BEEN WITHOUT AN ALARM SYSTEM OR ELECTRICITY TO PART OF OUR HOME. HAVE REPEATABLY CONTACTED AUTO & GENERAL AND THE ASSESSOR DIGICALL ASSESING TO NO AVAIL. WOULD YOU WANT TO BE IN OUR PREDICAMENT OR IS IT JUST STANDARD PRACTICE TO IGNORE YOUR CUSTOMERS WHEN ALL WE NEED IS VALIDATED ANSWERS AND EMPTY PROMISES TO OUR CLAIM. IF THERE ARE CLEARLY NOT ENOUGH ASSESSORS TO DEAL WITH CLAIMS. </p>
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Digicall's replyOfficial
20 Feb 2017, 15:14Good day Vanessa
On behalf of Digicall Solutions, please accept our sincerest apologies for not replying sooner. We only recently received our Hellopeter registration and where disturbed to find your complaint, which we weren’t aware of at the time. We will definitely be discussing this with the relevant parties to make sure you don’t experience the same in future. I’m sure we will be able to restore your confidence in our services in future interactions. If you have anything further you would like to discuss with us please don’t hesitate to contact us.
Kind regards
Best regards,
Digicall's reply20 Feb 2017, 15:14
Official
Good day Vanessa
On behalf of Digicall Solutions, please accept our sincerest apologies for not replying sooner. We only recently received our Hellopeter registration and where disturbed to find your complaint, which we weren’t aware of at the time. We will definitely be discussing this with the relevant parties to make sure you don’t experience the same in future. I’m sure we will be able to restore your confidence in our services in future interactions. If you have anything further you would like to discuss with us please don’t hesitate to contact us.
Kind regards
Best regards,