SM
S.... MD
1 reviews | Active since Aug 2020
04 Aug 2020, 11:36
Assessor False Feedback
An assessor came to my house for dial direct claim, once he was here he did his thing, while he was here i asked him if i can provide info and photos from my side for the assessment. He said yes, so i did Few days / week later....
Once my claim was rejected, i checked the report. I noticed he DID NOT submit what i gave him. So he have them false info with regard to my claim , after he confirmed he will I mean, why lie about it
Then on top of it, they sent replacement quotes of 10k and 1.5 million, i mean really now
Just a heads up about this company and the terrible / false service they provide
Helpful (0)
Replies (4)0
Replies (4)
Digicall's replyOfficial
04 Aug 2020, 11:58Good day,
Thank you for bringing your concern to our attention.
Please allow us the opportunity to investigate the matter.
Our Team Leader in our customer experience team will be in contact with you soon.
Thank you and regards,
Digicall Customer Experience Team
Thank you for bringing your concern to our attention.
Please allow us the opportunity to investigate the matter.
Our Team Leader in our customer experience team will be in contact with you soon.
Thank you and regards,
Digicall Customer Experience Team
Best regards,
Digicall's reply04 Aug 2020, 11:58
Official
Good day,
Thank you for bringing your concern to our attention.
Please allow us the opportunity to investigate the matter.
Our Team Leader in our customer experience team will be in contact with you soon.
Thank you and regards,
Digicall Customer Experience Team
Thank you for bringing your concern to our attention.
Please allow us the opportunity to investigate the matter.
Our Team Leader in our customer experience team will be in contact with you soon.
Thank you and regards,
Digicall Customer Experience Team
Best regards,
SM
S.... MD's updateReviewer Update
11 Aug 2020, 11:59Someone called me last week from digicall, and advised that a cape town rep will call me about my query, still nothing and no feedback
Just shows how they work, false info again
Just shows how they work, false info again
SM
S.... MD's update11 Aug 2020, 11:59
Reviewer Update
Someone called me last week from digicall, and advised that a cape town rep will call me about my query, still nothing and no feedback
Just shows how they work, false info again
Just shows how they work, false info again
Digicall's replyOfficial
12 Aug 2020, 16:00Good day,
Thank you for bringing your concern to our attention.
We have escalated your complaint back to your Insurance, as they advised us last week that they have investigated your complaint and responded to you personally in writing.
Thank you and regards,
Digicall Customer Experience Team
Thank you for bringing your concern to our attention.
We have escalated your complaint back to your Insurance, as they advised us last week that they have investigated your complaint and responded to you personally in writing.
Thank you and regards,
Digicall Customer Experience Team
Best regards,
Digicall's reply12 Aug 2020, 16:00
Official
Good day,
Thank you for bringing your concern to our attention.
We have escalated your complaint back to your Insurance, as they advised us last week that they have investigated your complaint and responded to you personally in writing.
Thank you and regards,
Digicall Customer Experience Team
Thank you for bringing your concern to our attention.
We have escalated your complaint back to your Insurance, as they advised us last week that they have investigated your complaint and responded to you personally in writing.
Thank you and regards,
Digicall Customer Experience Team
Best regards,
SM
S.... MD's updateReviewer Update
12 Aug 2020, 16:09Yes they did respond to me
i was waiting for digicall to contact me again as per discussion i had when they called me and said a cpt rep will call me
My issue is still with the assessor and his FALSE feedback
i was waiting for digicall to contact me again as per discussion i had when they called me and said a cpt rep will call me
My issue is still with the assessor and his FALSE feedback
SM
S.... MD's update12 Aug 2020, 16:09
Reviewer Update
Yes they did respond to me
i was waiting for digicall to contact me again as per discussion i had when they called me and said a cpt rep will call me
My issue is still with the assessor and his FALSE feedback
i was waiting for digicall to contact me again as per discussion i had when they called me and said a cpt rep will call me
My issue is still with the assessor and his FALSE feedback