ABSA AND FOGI, A MARRIAGE OF INCOMPETENCE AND DISREGARD OF CUSTOMER NEEDS.

I reported that my geyser is not heating up on 26th Jan 2021 to ABSA. immediately got a claim number and a message that a plumber will come assist me asap. My excitement was very short lived. The pumbler came and told me will sort my geyser the next day. Got a call from Tabitha to tell me my geyser will be replaced. Then complete silence for a week. Thursday 04 Feb 2021, I call the pumbler to follow up, they give me the cell number of Fogi to send them a whatsapp message. In a nutshell my geyser was replaced on Friday 5th Feb 2021. Saturday morning still no hot water. I called ABSA, an apology followed, and put me through to Fogi. In one day, I spoke to 6 different people from ABSA and Fogi, one blaming the other. All I need is hot water. One pays Insurance to get that emergency assistance when you need it. No, I was told I must call on Monday, hot water is not an emergency for me and my children. Then I was told to look for electrician, pay and claim on Monday. This is disgusting to the core. People are getting masters at overpromising and under delivering with no regards of the client's needs. Why have call centre's, if all your consultants can do is apologize and tell you they will escalate the problem?