A bad service

Item: Digicall
Rating: 1
Author: gingirikani C

They called me a month ago to upgrade my contract which I have with Mtn. A week later I received a call and ℹ advised the agent I don’t like the upgrade they should take it back to my old package. Little did I know that was never changed. I was holding on the line for 3 minutes n no one is answering

Helpful (0)

Replies (6)

Digicall's replyOfficial

15 May 2023, 09:07

Good morning, please contact customer care on *** for assistance.

Best regards,

Digicall's reply15 May 2023, 09:07

Official

Good morning, please contact customer care on *** for assistance.

Best regards,

gingirikani C's updateReviewer Update

15 May 2023, 09:11

I was on hold for 35 minutes
Can someone call me urgently

gingirikani C's update15 May 2023, 09:11

Reviewer Update

I was on hold for 35 minutes
Can someone call me urgently

Digicall's replyOfficial

15 May 2023, 09:55

Kindly note you have not provided any contact details, however if you do the number becomes hidden therefore you will need to call back.

Best regards,

Digicall's reply15 May 2023, 09:55

Official

Kindly note you have not provided any contact details, however if you do the number becomes hidden therefore you will need to call back.

Best regards,

gingirikani C's updateReviewer Update

15 May 2023, 09:57

***
That’s my number

gingirikani C's update15 May 2023, 09:57

Reviewer Update

***
That’s my number

Digicall's replyOfficial

15 May 2023, 10:38

as i advised in my previous response the number is hidden therefore i cannot see it

Best regards,

Digicall's reply15 May 2023, 10:38

Official

as i advised in my previous response the number is hidden therefore i cannot see it

Best regards,

gingirikani C's updateReviewer Update

15 May 2023, 10:52

Please check with my ID and check my profile
***

gingirikani C's update15 May 2023, 10:52

Reviewer Update

Please check with my ID and check my profile
***