Quick, caring funeral claim

I recently filed a claim on my Different Life funeral policy, and the process was handled quickly and with real care. I logged the claim and received the claim form the same morning, and sent my documents that evening.

There was a mismatch on the policy in how the relationship to the deceased was recorded, which could easily have held things up. Instead of sending it back to me, Palesa Mo***eng went the extra step of listening to the recording of my original sign-up call, confirmed the correct details, and resolved it in the background. By the next afternoon, she had confirmed everything was in order and sent the claim for approval. The payout reflected in my account within three business days of submitting my documents.

Palesa was clear, kept me updated at each stage, and was kind and respectful throughout at a very difficult time. When you're arranging a funeral, a claim that goes smoothly takes a real weight off. Thank you, Palesa, and thank you, Different Life.