********* practice and unpleasant service

Well I regret not checking the reviews first before taking a life cover with them, I had my life policy with them for over a year until they cancelled it yet again because " they do not have systems that can track & trace payments made in advance ". Instead of checking their books, they resorted to canceling my policy just because I could not answer their 100 calls even though I told them that I cannot answer calls at any time and preferred method of commication is email.And this was for the 2nd time, I had to send proof of payments made online on their website, something they could've easily done themselves if they had "proper systems".They are just whack when dealing with problems, agent "escalates" every tiny thing to manager and still came back with no solution or answers to my questions. Imagine having to deal with such people when its time to claim.