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VM
Vuyo M

1 reviews | Active since Jun 2020

16 Nov 2020, 19:52

**************? Not a great experience

Requested a call back for a life insurance policy as I was shopping around. Spoke to a lovely lady who was assisting me with getting my quote done, asked a bunch of questions. Then we got to questions about if I've seen a specialist before or have plans to see one again. I stated I have been to a fertility clinic because of the type of relationship that I'm but no diagnosis was made as I did not have a condition, just would need to go to a fertility clinic in order to get a donor so we can have a baby. Lady said she would call me back to complete the process. It's 4 days later and I'm still waiting. I don't wana to say I've been discriminated against but pretty hard not to at this point. Really disappointed.

0
Replies (3)
Different Life
Different Life's reply17 Nov 2020, 08:20
Official
Good Morning Vuyo,

We apologise for this experience you have had. Could we please have your contact number and ID number so that we can follow up about your case with our consultants? 
VM
Vuyo M's update17 Nov 2020, 12:57
Reviewer Update
Good day - Contact number is ***. Apparently application is still with the underwriters. I can provide my ID number when someone calls me back.
Different Life
Different Life's reply17 Nov 2020, 13:14
Official
Thank you Vuyo. Since your application is still with the underwriters, it can take up to 7 working days to get a final answer, unfortunately, but one of our consultants will be in contact with you as soon as we have an answer for you. We apologise for the delay through this process.