Disappointing Emergency Experience. Still No Proper Follow-Up from Wilgers

I submitted a detailed complaint to The Wilgers Hospital on 22 July 2025 regarding a traumatic experience at their Emergency Unit. Since then, I have received only one phone call—from a lady that is only in charge of the reception staff.

On Saturday, 20 July, I rushed my husband to the ER due to severe dizziness, chest pain, and near-collapse. Despite his obvious distress, we were told to sit and wait with no sense of urgency. When I begged for help, staff were curt, dismissive, and visibly irritated. Communication was cold throughout the night. He was eventually seen after hours of waiting and then discharged at 01:00 in the morning with little clarity or explanation of what is going on.

We returned the next morning and, although treated better by a different doctor, spent another four hours waiting. In total, we spent almost 10 hours at the Hospital Emergency Unit over a terrifying weekend, with minimal support or compassion from staff.

Emergency care should be safe, responsive, and reassuring. Instead, we felt ignored, dehumanised, and left in the dark. The lack of empathy we encountered and now the lack of proper response to a serious complaint, is simply unacceptable.