Would not recommend Dial a Nerd

Surprise surprise when I opened hellopeter and found that we were not the only ones who went through this.

We called dial a nerd to book a technician. However they insisted on helping us over the phone. The person 'helping' us actually made the problem worse. The next day I called again to ask that this time a technician be sent out as the problem is now worse, but was again told that we would be assisted over the phone. I refused and they told me they would call back.

After not getting the call back we decided to contact a different IT company. The technician was able to come assist us right away. It took him less than 30 minutes to fix the problem directly on the laptop.

Eventually we got the call from dial a nerd, to which I told them that the problem was fixed and we did not need their assistance. And then we received the bill.

On the invoice it clearly says that the problem could not be fixed and we had to contact our network provider - his exact words below;

• I advised the client that the issue was not with his local machine as it was sending and receiving, {it established the connections to the online servers} • I advised the client that he needs to contact his email host provider and ask them to whitelist his email account as he was being blocked by spam.

Obviously the technician had no idea what he was doing or felt that this was not worth his time. Either way, the service we received was terrible but they were very fast to invoice us.

Our company has used dial a nerd for many years. We are disappointed that this is the manner in which they treat their customers.

Please save yourself some time and money and don't even bother using them!