Slow Quote, wrong information, overcharged - still trying to bill!

<p>To let it be known - I never complain about small businesses one because I don't have the time & two because I do beleive everyone makes mistakes however this case has driven me absolutely mad!</p> <p> </p> <p>In point form:</p> <p> </p> <p>1) Contacted Dial a Nerd for a simple quote on a Desktop computer. It took their team ages to quote me and then I received different pricing as advertised on the website. For some reason they had the Ex Vat amount listed on their website. This didn't bother me too much so I moved on and paid anyway. Before paying I asked the sales representative Raadyia to make 100% sure the computer has built in Wifi. She confirmed.</p> <p>On a R10 000 delivery they wanted to charge me (my work is two streets away from Dial A Nerd Randburg) I understand procedures so I offered to collect. </p> <p> </p> <p>2) Day before my collection I decided I would also like to purchase these Arlo Security cameras. Again the quote took forever to be sent. I've now spent over R18 000 with Dial A Nerd.</p> <p> </p> <p>3) Day of collection. They hadn't got my order ready so I waited 30 minutes for them to figure everything out. Took the desktop to our office to figure out the computer doesn't have wifi which I asked the sales rep to confirm 100%. </p> <p> </p> <p>4) I later see the same compueter from Computer mania and another store listed on price check for R1000 cheaper. </p> <p> </p> <p>5) I take up the issue with Raadyia she apologises and says she'll send someone over to delivery and install the router. </p> <p> </p> <p>6) The technician arrives. Drops off the router without installing it at all. Again we work literally 5min away from their office.</p> <p> </p> <p>7) I get a bill from Dial a nerd for the hourly call out fee, R200 invoice for the router and a note from the technician saying no body was in my office for him to install the router. FYI he delivered to a office where the computer was WAITING for him.</p> <p> </p> <p>8) Dial a nerd are now claiming I owe them R1060 for a call out fee, technician installation costs and for the router. I complain & Andries their manager phones me - I explain and he says he'll sort it out.</p> <p> </p> <p>9) I never heard back from Andries at all. I still get their accounts trying to claim money from me when they ulimately trying to fix their initial mistake. </p> <p> </p> <p>Absolutely shocking service, over priced and no communication within their team. I'll never recommend or seek their service again! </p> <p> </p> <p> </p>