HC
Henry C

1 reviews | Active since May 2009

22 Jan 2021, 08:09

*********** technician

My computer did not want to start up. and after intital diagnosis the technician indicated that they had to replace a part, but they had to wait for the part. Anyway, after about a few weeks I followed up they then indicated they "replaced the part in question, but that the processor keeps on overheating and that it is best to purchase a new laptop (In the process, they also lost my network card - dont know how that happened). Long story short - I gave it to family member to use for spare parts as he see fit. He is now using that exact same machine, but just using a wifi "usb" instead of the network card. Interestign to mention that this family member do not have any PC repair qualification - Dial a Nerd? - Never again

0
Replies (1)
Dial A Nerd
Dial A Nerd's reply22 Jan 2021, 08:32
Official
Hi Henry! So sorry to hear you have had this experience! We will be escalating this immediately. If you don't mind sharing your ticket number or details with us, please do so we can resolve it immediately.