1 reviews | Active since Jun 2011
Dreadful Service - Charged for Work Not Completed
This has been a most disappointing experience with one service failure after the other. The sheduling team does not know what the technicians are up to and the billing department is completely out of sync with the rest of the business. I had to get them out to resolve a docking issue I had. The agreemnet was that they would come and take a look and then find me a docking station compatible with the laptop and screens. They had to come out three times and were unable to find a compatible part. Eventually I took it upon myself to contact the manufacturer of the laptop to enquire about the best docking station to acquire. In the meanwhile Dial a Nerd ordered the incorrect part without reference to the supplier. They agreed that no charge would be levied as they had basically messed up the order. Now, three months later they send me a statement demanding the outstanding fees and cost of a part they never delivered. The MD Pietrie van Zyl has been in the loop all along, but instead of getting involved, he keeps delgating the matter to subordinates who appear wholly incapable of service delivery and/or of coordinating with their internal colleagues . I cannt recommend this sloppy lot to anyone.
Our sincere apologies for the dreadful service you have experienced with our company. We take full responsibility for the inconvenience and frustration caused by these issues.
We understand your disappointment with our scheduling team's lack of knowledge about the technicians' activities and the billing department's failure to synchronize with the rest of our business. It is clear that we have let you down on multiple occasions, especially when it came to resolving your docking issue and our billing team.
We assure you that we will communicate your concerns to our MD, Petrie van Zyl, and we will take appropriate action to address the issues within our team.
We genuinely value your feedback, and we are committed to making things right.
Someone will be in contact to rectify the error. We hope you will give us another chance to demonstrate our commitment to providing you with excellent service.
Our sincere apologies for the dreadful service you have experienced with our company. We take full responsibility for the inconvenience and frustration caused by these issues.
We understand your disappointment with our scheduling team's lack of knowledge about the technicians' activities and the billing department's failure to synchronize with the rest of our business. It is clear that we have let you down on multiple occasions, especially when it came to resolving your docking issue and our billing team.
We assure you that we will communicate your concerns to our MD, Petrie van Zyl, and we will take appropriate action to address the issues within our team.
We genuinely value your feedback, and we are committed to making things right.
Someone will be in contact to rectify the error. We hope you will give us another chance to demonstrate our commitment to providing you with excellent service.