Dial A Nerd will take your money and then not deliver on the service you are paying for.

I am the director of a NGO that has contracted Dial A Nerd as our IT service provider. We have received atrocious service from this company despite paying a monthly retainer. Sometimes our service calls are ignored for days on end and when we are finally able to reach someone on the phone we are told that we have not logged a call for assistance despite having email proof. The company recently took 3 (THREE) days to set up 2 laptops for existing employees. Despite paying for multiple Microsoft Business licenses we were told today that some of our staff does not have licenses. We requested and paid for a new internet line to be installed in November last year and this still has not been done. I have a long, long list of IT tasks that we have requested be completed over the past few months that either remain incomplete, were botch or took an inordinately long amount of time to complete. Their shoddy service has cost my organisation a huge amount of money and time and had a detrimental impact on our ability to do our work. We are now in the process of looking for another IT services provider. I 10 out of 10 WOULD NOT RECOMMEND that you outsource your IT needs to Dial A Nerd. EVER.