1 reviews | Active since Oct 2016
Be careful when dealing with Dial a Nerd
<p>They claim to be able to assist you by remotely logging into your pc from the outside. They did this to assist me with a backup problem that I had on my pc. In the end, the advice they gave did not work. The backup failed. In fact it did not even run its course. I had to call in an outside IT person to help. Dial a Nerd sent an invoice. It did not matter that I told them that I got no service, they still pushed me to pay.</p> <p>Eventually I did pay, but not before telling them that I would post a negative review of the company on Hello Peter first. This is that review.</p> <p>I think that Dial a Nerd may genuinely try to help and I am sure that often they succeed. But surely when they don't they should not insist on payment (in this case R400 for a 7 minute phone call that was unhelpful as it turned out). </p>
Good morning Kevin
As discussed with you before this review. We as Dial a Nerd delivered a service and got the confirmation from your assistant that all was working. (Recording can be provided) Our work have a 7 day guarantee and we would gladly assist free of charge within this period if the fault has not been resolved.
No communication have come from your offices to advised that the problem was not resolved and thus we continued with the account process. 20+ days later were we informed that the problem was not resolved and when we called to see if we can assist, where advised that another entity resolved your query.
We are sorry if you feel that we did not deliver a service, even thou we where informed that all was working and was never given the opportunity to rectify the problem
Regards
Andries Cronje
Dial a Nerd Business
Customer Services Analyst
Tel: ***
Direct Helpdesk Number: ***
E-mail: ***
Good morning Kevin
As discussed with you before this review. We as Dial a Nerd delivered a service and got the confirmation from your assistant that all was working. (Recording can be provided) Our work have a 7 day guarantee and we would gladly assist free of charge within this period if the fault has not been resolved.
No communication have come from your offices to advised that the problem was not resolved and thus we continued with the account process. 20+ days later were we informed that the problem was not resolved and when we called to see if we can assist, where advised that another entity resolved your query.
We are sorry if you feel that we did not deliver a service, even thou we where informed that all was working and was never given the opportunity to rectify the problem
Regards
Andries Cronje
Dial a Nerd Business
Customer Services Analyst
Tel: ***
Direct Helpdesk Number: ***
E-mail: ***