Fibre down along with pathetic service

Well despite numerous efforts via our ISP to get DFA to resolve a fibre issue we are now going on day 7. Our client who is a multi-million rand business has been without connectivity for a fibre link that they pay for.

We have even copied DFA executives in on the support tickets with no response. Their current tactic is to claim they see the link up even though the link is clearly still down. Out of frustration the client has even tried calling the DFA NOC only to be told they would get somebody to test.

Currently we are trying to get somebody to actually give a damn from DFA to send a team onsite and it is met with such resistance. Being open and honest about internal issue may be the best policy DFA because you are quick to put out press releases about how great your company is however it is busy imploding.

Care a little about other peoples struggles and stop making the client and the ISP feel like you are doing us a favour. This is a paid service that is down and without a doubt your obligation to get it functional again.

How much longer must the client stay down.