TZ
Thembeka Z
1 reviews | Active since Aug 2015
24 Apr 2025, 13:46
Withdrawal Declined
I always use my FNB account to deposit/ fund my Deriv account. I have been doing withdrawals through skrill ewallet for years. Now they are refusing/ declining my withdrawal telling I should withdraw with the same method I used to fund. Why they never said this when they were taking my money or when I signed in. How can I withdraw with My direct account because they know it's impossible payment method because it is not supported by them and the bank. I am angry and disappointed 😞
Helpful (0)
Replies (3)0
Replies (3)
Deriv's replyOfficial
24 Apr 2025, 14:57Hi Thembeka,
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Deriv's reply24 Apr 2025, 14:57
Official
Hi Thembeka,
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
TZ
Thembeka Z's updateReviewer Update
25 Apr 2025, 06:38My Problem was resolved effectively. Thank you Deriv 😊. Now I can give you 4 stars .
TZ
Thembeka Z's update25 Apr 2025, 06:38
Reviewer Update
My Problem was resolved effectively. Thank you Deriv 😊. Now I can give you 4 stars .
Deriv's replyOfficial
25 Apr 2025, 15:05Hi Thembeka,
We are sorry to learn that your experience with us fell short of your expectations. Your feedback is crucial to us, and we are dedicated to setting things right.
Thank you for giving us the chance to address your concerns. We're happy to let you know that the issue has been resolved in your favour.
Your feedback is invaluable in helping us improve. Thank you for taking the time to review our services.
We are sorry to learn that your experience with us fell short of your expectations. Your feedback is crucial to us, and we are dedicated to setting things right.
Thank you for giving us the chance to address your concerns. We're happy to let you know that the issue has been resolved in your favour.
Your feedback is invaluable in helping us improve. Thank you for taking the time to review our services.
Deriv's reply25 Apr 2025, 15:05
Official
Hi Thembeka,
We are sorry to learn that your experience with us fell short of your expectations. Your feedback is crucial to us, and we are dedicated to setting things right.
Thank you for giving us the chance to address your concerns. We're happy to let you know that the issue has been resolved in your favour.
Your feedback is invaluable in helping us improve. Thank you for taking the time to review our services.
We are sorry to learn that your experience with us fell short of your expectations. Your feedback is crucial to us, and we are dedicated to setting things right.
Thank you for giving us the chance to address your concerns. We're happy to let you know that the issue has been resolved in your favour.
Your feedback is invaluable in helping us improve. Thank you for taking the time to review our services.