Trading dispute being ignored
On the 2nd of July, Before I went to bed I deleted all pending orders and I had 2 trades running: 1 x buy on Volatility 100 and 1 x buy on Volatility 50(1s). The next morning I saw that the deleted pending orders were triggered and There was a sell trade opened with a lot size of 0.20 on Vix 50(1s), that I didn't do.(this trade was not entered by me) . I will never open a trade on this index with that lot size. This happened while I was sleeping and a blown account was the result. I had no feedback from Deriv up to today. I am ending my journey with Deriv if I don't get an explanation.
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Replies (3)
Deriv's replyOfficial
19 Jan 2024, 16:23Dear Anifred,
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
Could you please take a moment to let us know if the issue you mentioned in your review has been resolved? Your input is invaluable in helping us enhance our services.
We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Sincerely,
Team Deriv
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
Could you please take a moment to let us know if the issue you mentioned in your review has been resolved? Your input is invaluable in helping us enhance our services.
We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Sincerely,
Team Deriv
Deriv's reply19 Jan 2024, 16:23
Official
Dear Anifred,
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
Could you please take a moment to let us know if the issue you mentioned in your review has been resolved? Your input is invaluable in helping us enhance our services.
We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Sincerely,
Team Deriv
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
Could you please take a moment to let us know if the issue you mentioned in your review has been resolved? Your input is invaluable in helping us enhance our services.
We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Sincerely,
Team Deriv
's updateReviewer Update
22 Jan 2024, 08:27the issue was not resolved. They did reply telling me that the mysterious trades were placed by me. I did not respond to this reply as it seemed like they made up their mind about what happened and me telling me whatever is not going to change the matter.
's update22 Jan 2024, 08:27
Reviewer Update
the issue was not resolved. They did reply telling me that the mysterious trades were placed by me. I did not respond to this reply as it seemed like they made up their mind about what happened and me telling me whatever is not going to change the matter.
Deriv's replyOfficial
25 Jan 2024, 13:00Hi Anifred,
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Sincerely,
Team Deriv
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Sincerely,
Team Deriv
Deriv's reply25 Jan 2024, 13:00
Official
Hi Anifred,
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Sincerely,
Team Deriv
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Sincerely,
Team Deriv