DM
Dakalo M
1 reviews | Active since Apr 2025
20 Apr 2025, 21:21
ERROR IN DEPOSITING MONEY AND THEY ARE IGNORING ME NOW
I deposited money and it was deducted from my bank account but it was not credited to my Deriv account. Now they are ignoring me. They keep on asking me the same questions and told me that it will be solved within 3 days. But it has been more than 3 days. There's something wrong wrong with Deriv. This is happening for the third time..
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Replies (4)0
Replies (4)
Deriv's replyOfficial
21 Apr 2025, 04:56Hi Dakalo,
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Deriv's reply21 Apr 2025, 04:56
Official
Hi Dakalo,
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
DM
Dakalo M's updateReviewer Update
23 Apr 2025, 14:31You guys used to do this within hours. Now you do it in weeks. And is not fair for an error that i only get when i deposit to Deriv. At least be consistent and update us or do it as quick as you used to. You don't answer our emails.
I'm not happy with the service and response that i am getting.
I'm not happy with the service and response that i am getting.
DM
Dakalo M's update23 Apr 2025, 14:31
Reviewer Update
You guys used to do this within hours. Now you do it in weeks. And is not fair for an error that i only get when i deposit to Deriv. At least be consistent and update us or do it as quick as you used to. You don't answer our emails.
I'm not happy with the service and response that i am getting.
I'm not happy with the service and response that i am getting.
DM
Dakalo M's updateReviewer Update
23 Apr 2025, 14:37And in that process of you guys requesting more information or documents from me, is like you do it so that you can delay the process even further.
Why will i provide the same documents and same information to different people? The person will say that they are escalating the matter, the next person will still ask me the same documents i sent just before it was escalated. Then next person will also ask the same.. I keep on sending the same documents and description.
And when i send you take days to reply back.
Why will i provide the same documents and same information to different people? The person will say that they are escalating the matter, the next person will still ask me the same documents i sent just before it was escalated. Then next person will also ask the same.. I keep on sending the same documents and description.
And when i send you take days to reply back.
DM
Dakalo M's update23 Apr 2025, 14:37
Reviewer Update
And in that process of you guys requesting more information or documents from me, is like you do it so that you can delay the process even further.
Why will i provide the same documents and same information to different people? The person will say that they are escalating the matter, the next person will still ask me the same documents i sent just before it was escalated. Then next person will also ask the same.. I keep on sending the same documents and description.
And when i send you take days to reply back.
Why will i provide the same documents and same information to different people? The person will say that they are escalating the matter, the next person will still ask me the same documents i sent just before it was escalated. Then next person will also ask the same.. I keep on sending the same documents and description.
And when i send you take days to reply back.
Deriv's replyOfficial
23 Apr 2025, 17:23Hi Dakalo,
We're sorry to hear that your experience didn’t live up to your expectations. Your feedback is important to us, and we're committed to making things right.
To better understand your concerns, our team has reached out to you via email. We’d really appreciate the chance to hear more from you and work toward a resolution.
Thank you for giving us the opportunity to do better.
Deriv's reply23 Apr 2025, 17:23
Official
Hi Dakalo,
We're sorry to hear that your experience didn’t live up to your expectations. Your feedback is important to us, and we're committed to making things right.
To better understand your concerns, our team has reached out to you via email. We’d really appreciate the chance to hear more from you and work toward a resolution.
Thank you for giving us the opportunity to do better.