1 reviews | Active since Jul 2024
Deriv terrible service
. Easy to make deposits but they are quick to lock your account. My account have been locked for more than two weeks. Unable to trade or withdraw money from my account. Have spoken to several customer agents in both chat and whatsapp, Everytime they tell me that the relevant team will contact me shortly. It's been 8 days now. Still no updates on when my account will be unblocked and why it was blocked. They requested ridiculous info that's got absolutely nothing to do with them. They requested customer receipts from my business account. My trading account was registered under my name. Funded with my own money and has got nothing to do with my business. Can you please get someone to explain to me why these ridiculous requests as I am 100% tax complaint. Have you ever heard from the popia act? When will my account be active agian or when will I be able to withdraw the funds in my account to be able to close my account.
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Sincerely,
Team Deriv
We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.
To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.
Thank you for giving us the opportunity to improve.
Sincerely,
Team Deriv
Thank you for your quick response and our apologies for the inconvenience.
You may refer to ticket ID ''TGIG0'' for further information.
Thank you for your understanding.
Sincerely,
Team Deriv
Thank you for your quick response and our apologies for the inconvenience.
You may refer to ticket ID ''TGIG0'' for further information.
Thank you for your understanding.
Sincerely,
Team Deriv
We regret that your experience with us fell short of your expectations.
Your feedback is important to us, and we are dedicated to resolving the issue. To address your concerns more effectively, we have forwarded your case to the relevant department.
Should you have any further questions or need additional clarification, please reply in the same email thread. This will enable our team to better access your queries and assist you promptly.
Thank you for allowing us the chance to improve.
Sincerely,
Team Deriv
We regret that your experience with us fell short of your expectations.
Your feedback is important to us, and we are dedicated to resolving the issue. To address your concerns more effectively, we have forwarded your case to the relevant department.
Should you have any further questions or need additional clarification, please reply in the same email thread. This will enable our team to better access your queries and assist you promptly.
Thank you for allowing us the chance to improve.
Sincerely,
Team Deriv