EM
Eloise M

1 reviews | Active since Jul 2025

04 Jul 2025, 14:40

Deriv removes bad reviews....

Deriv, MISPLACED my deposit for days, they said it was the payment gateway, I contacted the gateway and located the tranfer with Deriv internal referance in 15 min. Communicated this to Deriv support and was told I still need to wait the 3 days because that is their process and they close the ticket.

I then posted a review here and my deposit was located and allocated in an hour, then I was locked out of my profile. I even did a passowrd reset and was told the email is not a valid account. I again had to contact their ticket issuing office whom stated that there might be some muble, jumble issue but I must rest asured and try again in an hour!! ALWAYS DELAYS, they then tried to bully me into removing the review which I did not, and then they reported my review as false even when I sent them all the proof!!! DO NOT USE THESE GUYS. freedom of speech, my opinion is based and factual experiences with them, I am no loger their client.

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Replies (1)
Deriv
Deriv's reply04 Jul 2025, 15:49
Official
Hi Eloise,

We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.

To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.

Thank you for giving us the opportunity to improve.