Deriv instant Deposit not credited after 7 days.

Item: Deriv
Rating: 1
Author: Zanele G

I wish I could post my screenshots of the incompetence of the Deriv support team. It has been 7 days since I deposited through Ozow on the 25 April 2025, Ozow is a payment agent on the platform. It is suppose to be an Instant deposited with no delays. I logged a complaint and was told tk wait 24 hours from deposit time. Noting. I was told i must wait 5 business days. Nothing. Then i was told I have a ticket created which will be resolved in three days, that was mondah the 28 April 2025. It is now 02 May 2025. I am being told I must wait for the team and no time frame has been provided. Utter ******* support frkm Deriv amd their team talking do many different things with no actual solution.

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Replies (1)

Deriv's replyOfficial

02 May 2025, 20:48

Hi Zanele, we're very sorry you're experiencing this issue and we understand that the situation may be frustrating.

Please note we have escalated this issue to the relevant team so they can further investigate. Our standard email response timeframe is up to 3 working days, however rest assured that as soon as they have an update, the relevant department will inform you via email.

Highly appreciate your kind patience in the meantime.

Deriv's reply02 May 2025, 20:48

Official