Deriv Forex Broker No Help

Deriv Forex broker have failed me. For something as small as a proof of residence that they are unable to verify with an authentic municipality bill as they state in they picture examples. Now I deposited money into the account and are unable to do anything within the account until I send a Proof of Residence. I have send it but according to them is not valid. Now I want them to unlock my account so that I can withdraw my money but they say I cant withdraw until the Proof of residence has been verified. This is poor service to make me go through all this hassle I don't have time for this. Deriv You should change the method of How your Proof of residence is verified. Because what you show on your picture examples don't work. Remove that pictures because is misleading.