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DN
Doris N

1 reviews | Active since Dec 2011

12 Feb 2025, 08:51

Day 6 now still cant withdraw

Day 6 now still cant withdraw--- getting this message. "Your account is restricted from accessing this part of the cashier. For assistance, please contact Customer Service" my account was verified 5 days ago. The agents on WhatsApp cannot help except log a ticket. wrote a review yesterday- they rep**** and said they have removed all restriction....I still cant withdraw. I am very frustrated right now

0
Replies (3)
Deriv
Deriv's reply12 Feb 2025, 09:04
Official
Dear Doris,

We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.

To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.

Thank you for giving us the opportunity to improve.
DN
Doris N's update13 Feb 2025, 14:12
Reviewer Update
Day 7 still can't make a withdrawal. ,account verified. Error: "Your account is restricted from accessing this part of the cashier." I will up on updating this review until my issue is resolved. This way, all traders can see how long it takes Deriv to resolve such an issue. I receive emails every day that it's resolved. However, when I try, I still get the same error. Seems like they all just reply with a generic email. I will keep you posted.
Deriv
Deriv's reply13 Feb 2025, 17:53
Official
Dear Doris,

We apologize for the issue you went through.

Please note that unfortunately, it was a bug, however, the issue is solved now. We can see there has been a 300 USD withdrawal today. ***
You can check it here as well: https://app.deriv.com/reports/statement

Thank you for giving us the opportunity to improve.