Based on recent customer reviews, Department of Labour - UIF Claims is described by claimants as a department where approved money does not arrive. Customers consistently report claims frozen on Submitted for months, rejections without reasons, dropped calls and unanswered emails. A recurring theme is unemployed and maternity claimants borrowing to survive while escalations repeat. A handful of named officials receive genuine praise, but they stand out as exceptions rather than the norm.
Top Strengths:
- •Service Delivery & Staff Conduct: Service Delivery & Staff Conduct (1.3) is the least damaged theme because individual officials are named and thanked, including Laura Kock at Randfontein and Xolile Moloi at Roodepoort. Most other visits describe long queues, simultaneous lunch breaks and dismissive counter staff.
TrustIndex
1.8
NPS Score
-91
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Department of Labour - UIF Claims
What do customers say about Department of Labour - UIF Claims?
Based on recent customer reviews, Department of Labour - UIF Claims is described by claimants as a department where approved money does not arrive. Customers consistently report claims frozen on Submitted for months, rejections without reasons, dropped calls and unanswered emails. A recurring theme is unemployed and maternity claimants borrowing to survive while escalations repeat. A handful of named officials receive genuine praise, but they stand out as exceptions rather than the norm.
What is Department of Labour - UIF Claims's biggest strength?
Department of Labour - UIF Claims's biggest strength, according to Hellopeter's AI analysis, is Service Delivery & Staff Conduct. Service Delivery & Staff Conduct (1.3) is the least damaged theme because individual officials are named and thanked, including Laura Kock at Randfontein and Xolile Moloi at Roodepoort. Most other visits describe long queues, simultaneous lunch breaks and dismissive counter staff.
What are the most common complaints about Department of Labour - UIF Claims?
The most common complaint about Department of Labour - UIF Claims, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (0.9) draws heavy criticism. Claimants describe agents and supervisors dropping calls when a manager is requested, emails answered only by automated replies, complaints closed as enquiries, and every agent giving a different version of the same claim.
Is Department of Labour - UIF Claims trustworthy?
Department of Labour - UIF Claims has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 200 reviews in the last 12 months. Hellopeter has tracked Department of Labour - UIF Claims across 3,887 total reviews. How is the TrustIndex calculated? →
Recent reviews (200)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2013
1ST CLASS SERVICE
His name was Philani helped me with everything step by step and with patience, I left the call clear of my next steps and what to do next. Philani you are truly a star and thank you for everything you did for me today.
1 reviews | Active since Dec 2013
1ST CLASS SERVICE
His name was Philani helped me with everything step by step and with patience, I left the call clear of my next steps and what to do next. Philani you are truly a star and thank you for everything you did for me today.
1 reviews | Active since Dec 2018
Uif lack of commitment to South Africans
I made a claim in September it was approved then received an sms to state that my payment request has been received I should wait for 7 working days for it to reflect all good I wait on the 5th of october I get a phone call stating the payment cannot be made due to my banking details showing my madien surname opened a new bank account with married surname submitted it .payment as processed and released on the 7th October made countless calls to the DOL the. Tuesday the 13th I get told I am to wait 7 to 15 working days for payment to reflect mind you the matter was also escalated on Thursday the 8th as it wasnt supposed to be delayed if it was suppose have been paid monday the5th however the escalation takes the same amount of time the clearance takes of 14 days for feedback the used code status says processed and complete all the systems give different mislead information different consultants give misleading and incorrect information while south sfrican who pay taxes and into the uif fund get treated like we asking for free money imagine to be on illness leave and have such a problem pathetic especially during election times oh they also say that it gets release in batches but the batches that got processed after ryhe 7th October have been paid before the 7th how is that possible so durban is the last in the batches while other provinces are more functional than kzn very sad
1 reviews | Active since Dec 2018
Uif lack of commitment to South Africans
I made a claim in September it was approved then received an sms to state that my payment request has been received I should wait for 7 working days for it to reflect all good I wait on the 5th of october I get a phone call stating the payment cannot be made due to my banking details showing my madien surname opened a new bank account with married surname submitted it .payment as processed and released on the 7th October made countless calls to the DOL the. Tuesday the 13th I get told I am to wait 7 to 15 working days for payment to reflect mind you the matter was also escalated on Thursday the 8th as it wasnt supposed to be delayed if it was suppose have been paid monday the5th however the escalation takes the same amount of time the clearance takes of 14 days for feedback the used code status says processed and complete all the systems give different mislead information different consultants give misleading and incorrect information while south sfrican who pay taxes and into the uif fund get treated like we asking for free money imagine to be on illness leave and have such a problem pathetic especially during election times oh they also say that it gets release in batches but the batches that got processed after ryhe 7th October have been paid before the 7th how is that possible so durban is the last in the batches while other provinces are more functional than kzn very sad
1 reviews | Active since Mar 2026
Labor department not paying my uif funds
I submitted my 6th claim on the 14th of September on the 1st of October the claim was paid out according the call center it is the 12th of October I have still not received my money thats pathetic and unprofessional from our labor department I will definitely not let it rest
1 reviews | Active since Mar 2026
Labor department not paying my uif funds
I submitted my 6th claim on the 14th of September on the 1st of October the claim was paid out according the call center it is the 12th of October I have still not received my money thats pathetic and unprofessional from our labor department I will definitely not let it rest
1 reviews | Active since Oct 2026
I have submitted my documents for my TDD claim under COIDA, upto now I have not received my May m...
I have submitted my documents for my TDD claim under COIDA, upto now I have not received my May month salary, when I went to office a week ago they said the claim is with finance for payment, I am still waiting, this is so bad service as its giving a heavy financial strain while I am not well and still under recovery from my injuries as I need money for my recovery needs
1 reviews | Active since Oct 2026
I have submitted my documents for my TDD claim under COIDA, upto now I have not received my May m...
I have submitted my documents for my TDD claim under COIDA, upto now I have not received my May month salary, when I went to office a week ago they said the claim is with finance for payment, I am still waiting, this is so bad service as its giving a heavy financial strain while I am not well and still under recovery from my injuries as I need money for my recovery needs
1 reviews | Active since Sept 2023
UIF Payment Request Showing "No Claim Found" After Approval
I am extremely frustrated with the Department of Employment and Labour. After waiting for months, my UIF claim was finally approved on 14 August 2026. However, when it was time to request payment, I submitted a payment request on 18 August 2026, which now shows "No Claim Found." I was then assisted at the Kempton Park office, where another payment request was submitted on 11 September 2026, but it also shows "No Claim Found." My claim is approved, so I don't understand why the system keeps saying there is no claim when I try to receive my payment. I have waited long enough and followed the required processes. I just want my approved UIF benefits to be processed and paid. Please investigate and resolve this issue.
1 reviews | Active since Sept 2023
UIF Payment Request Showing "No Claim Found" After Approval
I am extremely frustrated with the Department of Employment and Labour. After waiting for months, my UIF claim was finally approved on 14 August 2026. However, when it was time to request payment, I submitted a payment request on 18 August 2026, which now shows "No Claim Found." I was then assisted at the Kempton Park office, where another payment request was submitted on 11 September 2026, but it also shows "No Claim Found." My claim is approved, so I don't understand why the system keeps saying there is no claim when I try to receive my payment. I have waited long enough and followed the required processes. I just want my approved UIF benefits to be processed and paid. Please investigate and resolve this issue.
1 reviews | Active since Oct 2024
UIF payment claim I never received it but have been processed
From 18 August 2026 till today 18 September no payment from my UIF.Mind you I have to pay rent last month, my Son is doing Grade 12 writing trials with an empty stomach and my Daughter she's not coping at all 😭😭
1 reviews | Active since Oct 2024
UIF payment claim I never received it but have been processed
From 18 August 2026 till today 18 September no payment from my UIF.Mind you I have to pay rent last month, my Son is doing Grade 12 writing trials with an empty stomach and my Daughter she's not coping at all 😭😭
1 reviews | Active since Sept 2026
Unhappy
Good day, kindly assist in any way possible. DOL Johannesburg, keeps failing me as depressing as it maybe to be unemployed and having to deal with the centre that cares less about people even when we try so much to follow their instructions, last month my payment request was stuck on "Submitted" and I waited 30 days for the issue to be resolved that time I am relying on the money they are keeping for what I don't know, now for the month of August I requested door the payment successfully from my end, my status got stuck on "Payment Reserved" I queried and the call centre agents will drop calls on me without any explanation or tell me to wait 7 to 15 working days l, I did so and today after 15 working days they tell me the request I am referring to does not appear on their system thought I can see it on the portal how is that possible, and now I must request again start the whole process from scratch, another month of struggling financially because of people who could've check everything from the time I called in querying about my status but they chose to simply say I must wait for half a month then only they will be able to assist.
1 reviews | Active since Sept 2026
Unhappy
Good day, kindly assist in any way possible. DOL Johannesburg, keeps failing me as depressing as it maybe to be unemployed and having to deal with the centre that cares less about people even when we try so much to follow their instructions, last month my payment request was stuck on "Submitted" and I waited 30 days for the issue to be resolved that time I am relying on the money they are keeping for what I don't know, now for the month of August I requested door the payment successfully from my end, my status got stuck on "Payment Reserved" I queried and the call centre agents will drop calls on me without any explanation or tell me to wait 7 to 15 working days l, I did so and today after 15 working days they tell me the request I am referring to does not appear on their system thought I can see it on the portal how is that possible, and now I must request again start the whole process from scratch, another month of struggling financially because of people who could've check everything from the time I called in querying about my status but they chose to simply say I must wait for half a month then only they will be able to assist.
1 reviews | Active since Sept 2024
Extremely Disappointed with the Department of Labour
I am extremely dissatisfied with the service from the Department of Labour regarding my UIF payment. I signed for payment on 19 August 2026, and despite waiting patiently, my payment has still not been received. The lack of communication and delays are unacceptable, especially when people depend on UIF to support themselves after losing their employment. This experience has been frustrating and disappointing.
1 reviews | Active since Sept 2024
Extremely Disappointed with the Department of Labour
I am extremely dissatisfied with the service from the Department of Labour regarding my UIF payment. I signed for payment on 19 August 2026, and despite waiting patiently, my payment has still not been received. The lack of communication and delays are unacceptable, especially when people depend on UIF to support themselves after losing their employment. This experience has been frustrating and disappointing.