Uif lack of commitment to South Africans

I made a claim in September it was approved then received an sms to state that my payment request has been received I should wait for 7 working days for it to reflect all good I wait on the 5th of october I get a phone call stating the payment cannot be made due to my banking details showing my madien surname opened a new bank account with married surname submitted it .payment as processed and released on the 7th October made countless calls to the DOL the. Tuesday the 13th I get told I am to wait 7 to 15 working days for payment to reflect mind you the matter was also escalated on Thursday the 8th as it wasnt supposed to be delayed if it was suppose have been paid monday the5th however the escalation takes the same amount of time the clearance takes of 14 days for feedback the used code status says processed and complete all the systems give different mislead information different consultants give misleading and incorrect information while south sfrican who pay taxes and into the uif fund get treated like we asking for free money imagine to be on illness leave and have such a problem pathetic especially during election times oh they also say that it gets release in batches but the batches that got processed after ryhe 7th October have been paid before the 7th how is that possible so durban is the last in the batches while other provinces are more functional than kzn very sad