DHET Poor Service and Lack of Competency

I am very disappointed with the Department of Higher Education and Training SA after so many years I gave my service to them. I am disgusted by the lack service towards my Pay Progression claim, which is now almost a year without being paid with endless excuses and reasons that don't make sense. This is 2025 pay progression. I have sent emails to the office worked with in Cape Town DHET Regional Office and Ms Bleki who was my assistance since January left in June and I was referred to Mr Velem who later pushed this to Ms Blou who is the deputy director in that office. She responded to me with a very irritated tone telling me that the matter is in Head Office. Remember It has been 7 months now being told the matter is being processed. DHET Head Office (Ms Machete and Ms Moshwane) that has been telling me to wait, now it is the 8th month, and my owed Pay Progression is still not paid. This is very draining and inconveniencing and a complete lack of competency. I am planning to report this to the relevant public compliance office.