What the Point of doing Admission online & yet you unable to Login

i dont know who came with the STUPID idea of doing admission online...Whenever i try to Login it gives an error message. Worse I called the Call Centre on friday 6 May 2016 i had to hold for an hour and yet the people working there know very well that they knocking off at 4pm... I feel that the the Admission thing its just a waste of time & airtime. So Minister of Education kindly advise as to what needs to be done if your STUPID system is not working & we have to hold for ever.