Pension Fund Payout

I RESIGNED IN DECEMBER 2014 FROM DEPARTMENT OF EDUCATION,I WANTED TO ACCESSED MY PENSION FUND TO SETTLE MY HOUSE WHICH WAS ON AUCTION ,I HAVE SUBMITTED ALL THE SUPPORT DOCUMENTS TO GEPF BUT I HAVE NOT BEEN PAID SINCE,MY HOUSE CAN BE SOLD AT ANYTIME AND ALSO I HAVE KIDS AND I DONT WANTS TO SEES THEM WITHOUT A SHELTER IN FEW DAYS TO COME.PLEASE HELP TO PUSH GEPF TO PAY ME SO THAT I CAN SETTLE THIS DEBT