ONLINE APPLICATIONS NIGHTMARE

The website is really a nightmare, I've been calling the call centre for weeks now to change the residential address because it automatically changed to my work address. I cannot change it and theres no obtain on the website. When you call noone knows how to help. If it turns out that my child doesnt find a school then we are going to have a problem..

IF THE DEPARTMENT DOESNT KNOW WHAT TO DO THEN HOW SHOULD PARENTS KNOW