Online application

Good day,

I've been trying to apply for my son on the Department of Education online applications. It's giving me the error. I called their call centre on the 24-05-2019 at 10:10 trying to get hold of them to help me reset my details. I was number 32 on the line when I called and waited for 2 hours 10 minutes on the line. Waiting for the available consultant. As soon as she answered my call she just hung up on me before I could even speak. I sent an email but I still not getting any response. It's frustrating cos we are going to be told that they don't have space