No refund - amounts to *****ing

No Refund - this is straling Our son wrote matric 2023 and we had 4 papers remarked. We had to pay R116 per paper on the day we app**** for remark. We couldn't have remark done without payment. When hos results came back his one subjected went up by a symbol - attached was a paper stateting he would get the R116 back. Also stating to go to brancj we app**** for remark to get the refund. We went to the branch in Uitenhage. Had to get a letter from the exam office tsating he indeed had an increase and therefore can get the refund. We did this on 25th May 2024. 3 weeks later we are still waiting for the refund. This is inexceptable. They are *****ing our money. If they don't eant to do a refund then dont charge to have the remarks done.