NO ACOUNTABILITY WITH THIS DEPARTMENT

VERY DISAPOINTING I studied hard and written my matric in 2017 the DEPARTMENT OF EDUCATION LOST MY CERTIFICATE AND NOW I AM STUCK WITH A STATEMENT OF RESULTS BUT NO CERTIFICATE ,THERE IS OBVIOUS NO ACCOUNTABILITY WITH THESE PEOPLE .SO WHAT MUST I DO NOW .I THINK IT IS UNFAIR TO APLY FOR A COPY OF MY CERTIFICATE AND PAY FOR SOMETHING I DID NOT LOST .