NBT Money hungry

I am so upset.. I sent an email to ********** to cancel my appointment for a test I booked for this Saturday 13th October.

No one responded, I then called them to ask if they have cancelled it and spoke to a lady called Shonda who told me to forward her the email as I advised her that I sent it about 3 days ago. An hour later she calls me to say that I must still pay them for the test. Why did she not tell me on the phone that the cancellation date was the 30th September already when I called her.

Why waste my time to resend an email. What upsets me the most is the fact that she called back quite demanding saying that YOU WILL PAY IS EVEN IF YOU DON'T PITCH , END OF DISCUSSION. GOOD BYE ZHARNE I AM NOT DISCUSSING THIS FURTHER.

I called back and asked her to show me where on the site does it give me the deadline for cancellation, instead she navigated me to the deadline for test booking. I can't find the T'c and C's on this site to state when you are allowed to still cancel the test or not.

Shonda then continued with You''re wasting my time "Zarney" You will just pay. Even though she showed me the deadline for bookings not cancel. Also turnaround time to respond to mails are usually 24 hours, why has'nt anyone responded to my mail since Monday